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Return Authorization Form

We want you to be satisified with your purchase, and we realize some returns are necessary. To return an item within the allowed time period, (within 10 days of receipt of merchandise), please fill out our Online Return Authorization Form (see below). 
You will be issued an RMA number, and shipping instructions. Products returned without a return authorization number marked clearly on the outside of the package will not be accepted. Return Authorization Numbers are good for 7 days after issuance. For a full refund of the purchase price, (excluding any shipping charges) merchandise must be returned in completely resaleable condition, (all booklets, instructions, parts, etc. must be included)! Refunds are subject to a 15% restocking fee should repackaging be required. Defective merchandise return policies varies by manufacturer. Submit the form below and you will be contacted with further instructions and shipping information. Any questions or comments email

In the Comment box below PLEASE provide the REASON for requesting RMA authorization! Describe in detail, the problem with the product!

* Name:
* City:
* State:
* Zip Code:
* Phone:
* Comment:
Order/Invoice Number:
Item Number/Stock Code:
* Email Address:
* Reason For Request:
Damaged - Defective - Wrong Item, etc.... :

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Matala Products  |  Oase/Pond Boss Products  |  Aquascape Products

AAA Pond Supply ~ P.O. Box 582769 ~ Kissimmee FL 34758

Who we Are
Who we are

AAA Pond Supply is NOT open to the Public, we are Internet sales Only. is a division of Aqua-Mart, Inc.

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